Frequently Asked Questions
Everything you need to know about Proscenic smart home solutions, shipping, and support.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and Klarna for flexible financing in select regions.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.
What is your return policy for smart home appliances?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a full refund.
Do Proscenic products come with a warranty?
Yes, all Proscenic products come with a standard 12-month limited warranty that covers manufacturing defects. You can also register your product on our website to stay updated on firmware and support.
Where can I find replacement filters and accessories?
Authentic replacement parts, including HEPA filters, mop cloths, and brushes, are available directly through our 'Accessories' section on the Proscenic official website to ensure optimal performance.
Can I control my devices using a smartphone or voice assistant?
Most Proscenic smart appliances are compatible with the Proscenic Home app and can be integrated with Amazon Alexa and Google Assistant for convenient voice control and scheduling.